Please contact us or TOYOTA Rent-A-Car shop immediately when you cancel a reservation. Prescribed cancellation charges will be charged. Please note that the reservation may be cancelled if the rental car contract is not concluded 1 hour after the scheduled departure time.

Cancel date Cancellation Charges
7 Days Before the Rental Day Free of Charge
3-6 Days Before the Rental Day 20% of the Basic Rental Fee
1-2 Days Before the Rental Day 30% of the Basic Rental Fee
Rental Day or After the Scheduled Rental Day 50% of the Basic Rental Fee

Note: The cancellation charge should be capped at JPY 6,480.

The rental fee will not be refund if the car was returned to the shop earlier than the scheduled date and time.